THANK YOU FOR TAKING THE TIME TO READ OUR POLICIES
La Méduse, an artisanal blown glass studio located in the Îles-de-la-Madeleine, Quebec, Canada, reserves the right to change or modify these terms of use at any time. We also reserve the right to cancel an order for any reason. In such an event, you will receive a full refund from us. All our prices are in Canadian Dollars and do not include taxes. Applicable taxes will be added to your cart at the time of completing your purchase.
UNIQUENESS OF PRODUCTS
Our pieces are handmade with love and passion. We do not use molds, so it is very possible that there will be slight differences between pieces in the same series because of this. We hope you will appreciate their unique and artisanal character, as we do.
PACKAGING / SECURITY
La Méduse - blown glass, has been shipping packages worldwide for over 30 years. We are accustomed to properly and securely packaging your glass pieces.
Everything is done to ensure safe transport for the glass pieces handcrafted by our talented glassblowers. Bubble wrap, foam, rigid cardboard, etc.; we do not skimp on packaging so that the transport is a success and our customers are satisfied.
DELIVERY / SHIPPING
All orders will be prepared and shipped from the Îles-de-la-Madeleine. As we are geographically distant from major centers, it is possible that your package may take a few extra days to arrive than the time estimated by Canada Post. We do not accept responsibility for any delivery delays.
Each shipment that transits with Canada Post has a tracking number that will be sent to you so that you can know where your order is at all times. We do our best to prepare your orders within 72 hours (3 business days). In some cases beyond our control, this timeframe may be exceeded and we apologize. We will not be held responsible for undelivered shipments or those held in customs.
CANCELLATION / RETURNS / REFUNDS
You have 30 days after your purchase to return your order.
In the event of an order cancellation, we will refund your purchase if the package has not yet been shipped. Otherwise, we will refund the purchase if you return the package to us (at your expense) and it arrives intact. However, we will not be able to refund shipping costs already incurred if the order has already been sent.
In the event of a broken piece, we ask you to notify us by email of the breakage/problem by sending a detailed explanation of the problem supported by photos, within 7 days following the receipt of the piece. Do not forget to mention your order number in the email. If we deem that the breakage is our responsibility (poor packaging, etc.), an exchange will be possible. We will therefore return to you (at our expense), a similar piece, once we have received the unfortunately broken piece.
AVAILABILITY
Online availability allows you to know if we have the desired product in stock. The availability displayed on our site is subject to change. If the desired product is no longer available, we will contact you by email to notify you and resolve the situation.